Riverwood Healthcare Center has earned The Joint Commission’s Gold Seal of Approval® for Critical Access Hospital Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.
For the third time since its initial accreditation in 2011, Riverwood underwent an unannounced onsite review on Feb. 18-21, 2020. During the visit, a team of Joint Commission reviewers evaluated compliance with Critical Access Hospital standards spanning several areas including environment of care, infection prevention and control, medication management, and rights and responsibilities of patients.
The Joint Commission’s standards are developed in consultation with health care experts and providers, measurement experts and patients. They are informed by scientific literature and expert consensus to help health care organizations measure, assess and improve performance. The surveyors also conducted onsite observations and interviews.
“As a private accreditor, The Joint Commission surveys health care organizations to protect the public by identifying deficiencies in care and working with those organizations to correct them as quickly and sustainably as possible,” says Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations, and chief nursing executive, The Joint Commission. “We commend Riverwood Healthcare Center for its continuous quality improvement efforts in patient safety and quality of care.”
Riverwood CEO Todd Sandberg added: “We strive for delivering the highest level of safety and quality care. Joint Commission accreditation signals the medical excellence patients can expect when they seek care at our hospital here in Aitkin. The Riverwood team is firmly committed to making continuous improvement in the health care we provide our patients.”
For more information, visit www.jointcommission.org
Five-star patient survey ratings
The latest results from Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) surveys show that Riverwood consistently gets rated five stars, the highest rating of “excellence” from the patients it serves.
The five-star ratings issued by the Centers for Medicare and Medicaid Services are for communication with nurses and doctors and on medication. Other factors rated include responsiveness of the hospital staff, and cleanliness and quietness of the hospital environment.
The five-star rating is based on HCAHPS survey data is from the fourth quarter of 2018 and the first three quarters of 2019.