Press Ganey, a global leader in healthcare experience solutions and services, has recognized Riverwood Healthcare Center as a 2024 Human Experience Guardian of Excellence Award® winner along with other healthcare organizations nationwide.
This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient satisfaction. As a winner of this award, Riverwood scored in the top 5 percent of Press Ganey healthcare providers for patient experience based on one year of data.
“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Riverwood Healthcare Center exemplifies dedication to their workforce and the communities they impact,” says Patrick T. Ryan, CEO and chairman at Press Ganey. “We applaud Riverwood’s compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape.”
Riverwood CEO Ken Westman adds: “Thanks to all our Riverwood team members for their unwavering commitment to our mission to improve health by providing high-quality, compassionate and personalized care. The survey data collected by Press Ganey gives us greater insight into how we can continue to raise the bar to take care of the communities we serve. Connecting all the dots across people, processes and technology helps drive meaningful change in care delivery, putting human experience at the heart of health care.”
About Press Ganey
Press Ganey is the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.