Riverwood only Minnesota hospital to receive award for emergency care excellence

Pictured (L to R) from Riverwood’s Emergency Dept. team are Heather Gretschmann, Stephanie Olson, Dr. David Taylor, Kylie Mindrum and Andrew Van Santen

Press Ganey has named Riverwood Healthcare Center a 2020 Guardian of Excellence Award® winner.  Other than a Woodbury, Minn. surgery center, Riverwood is the only Minnesota hospital to receive this award.

This award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance on patient experience. For this award, Riverwood’s emergency care patient experience is being recognized.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors organizations that have consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

Riverwood’s hospital holds several trauma-related designations that indicate a high level of emergency care excellence from a highly trained staff, including Level III Trauma Center and Comprehensive Advanced Life Support (CALS) Hospital. Riverwood is also an Acute Stroke Ready Hospital with a telestroke machine in the emergency department that allows immediate remote connection with a stroke neurologist.

“The caregivers and staff of Riverwood Healthcare Center touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

According to Riverwood CEO Todd Sandberg, this award represents important recognition from Press Ganey, the industry’s leader in measuring, understanding, and improving the delivery of care.

“I am amazed by the highly skilled professionals who work in our emergency department and how with extraordinary teamwork they treat critically ill patients and save lives in stressful situations,” Sandberg said. “We are honored to receive this award that recognizes the team’s outstanding care for ER patients as well as compassion for their families.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.