Humana recognizes Riverwood with patient experience award

Pictured left to right: Jenny Diederich, Dawn Harcey, Shelby Trebby, TJ Hirsch, Kelly Beirne, and Ashleigh Maxson

Humana, a health plan administrator based in Louisville, Kentucky, recognized Riverwood Healthcare Center with the 2022 Patient Experience Award. The award is based on an organization’s measured ability to provide quality patient experience, highlighting the level of excellence offered at Riverwood’s hospital and clinics.

From Ken Powers, Humana Director, Stars and Risk Adjustment – Central Region:  “This award recognizes your status as a leader in the industry and is a testament to your exceptional service and care to the community. As you and your staff continue to create positive experiences that exemplify your commitment to excellence, we are pleased to acknowledge that you are most deserving of this distinction. We are grateful to know that patients can count on your guidance to make informed decisions for their health and safety. Together with so many who appreciate your dedication and effort in pursuing the well-being of your patients, we thank you for all you do.”

Riverwood CEO Ken Westman adds: “It is an honor to serve our patients with the high quality and personalized care they deserve. Our providers, our nurses and our entire team of health care professionals make this outstanding recognition possible with their commitment and passion for delivering exceptional service and care to our patients each and every day.”