For Jim Thomes of Brainerd, choosing Riverwood was one of the best healthcare decisions he has made.
While he had previously been hesitant about receiving surgical care at a smaller, community-based hospital, his experience at Riverwood for hernia surgery quickly changed his perspective. From his first consultation through recovery, Jim found exceptional care, personalized attention, and a level of service that exceeded his expectations.
“From the moment I walked in for my hernia surgery, I received exceptional care. Every person I encountered—from the receptionist and prep nurses to the anesthesia team, and Dr. Roberts made me feel comfortable and cared for. The personal touches throughout my experience were remarkable, and I truly couldn’t have picked a better place to have my surgery.
Jim says Riverwood offers a unique combination of friendly, personalized care and high-quality medical expertise.
Riverwood offers the best of both worlds: small-town friendliness and personalized attention combined with top-notch medical care. The care, cleanliness, service, and people were unbelievable.
After encouragement from his significant other, a former Riverwood employee, Jim decided to explore his treatment options locally. Janelle Trueblood, MD, at the Riverwood Garrison Clinic referred him to general surgeon Dr. Roberts for a consultation.
“I’m so glad I did. From my first consultation, I appreciated Dr. Roberts’ straightforward and honest approach. He explained everything clearly, answered my questions, and made me feel confident in my care plan.”
Looking back on his experience, Jim says the quality of care was well worth the drive and encourages others to consider Riverwood for their surgical needs.
“The quality of care I received was absolutely worth the drive. I would highly recommend Riverwood to anyone looking for exceptional surgical care.”
For Jim, what began with uncertainty ended with complete confidence in his care and a lasting appreciation for the compassionate team at Riverwood.