Telehealth Virtual Visits

Riverwood Healthcare Center offers Telehealth Virtual Visits, allowing you to connect face-to-face with your healthcare providers from the convenience of home or work.  You may schedule video appointments for nearly all types of clinic care: including primary care, specialty care including general and orthopaedic surgery, therapy services, diabetes education, nutrition services and more. See Riverwood provider list and bios.

To schedule a virtual visit, call Riverwood at 218-927-2157 or toll-free at 888-270-1882.

How does it work?
Call our regular appointment line and ask for a virtual visit.  Through a secure audio and video connection, you can see your provider and he or she can see you.  You will talk with your provider like you would if you were together in an exam room.

To enable a virtual video appointment, those with an internet connection can do this from anywhere. Devices that may be used include a smartphone, laptop, iPad or tablet with a web camera and microphone.  When you schedule a virtual visit, you will receive an email with a link to download a free Zoom app.

The virtual appointment is as private as if you were in the clinic. We use secure software to establish the two-way video and audio connection for each visit.

Learn more on how virtual video appointments with your Riverwood Healthcare provider works.

Listen to Dr. Tim Arnold, chief medical and information officer and family physician, explain virtual visits on KKIN Radio.

 

What if I need to be seen in person?
If during your virtual visit, your provider determines you should come in to be seen in the clinic, in-person visits can be scheduled at all three Riverwood clinics in Aitkin, Garrison and McGregor.

Phone visits are also available for those who may not have the technology needed for a video appointment.

How is it paid for?
Virtual visits are covered the same way an in-person visit is through most public and private insurance plans. For those who don’t have insurance coverage for telehealth virtual visits or who are uninsured, contact Riverwood’s financial counselor at 218-927-8284 for assistance on programs that may be able to help. If you are using a smartphone and not on a WiFi connection, data charges may apply.

Riverwood Patient Success Stories


Curt Carpenter
“My sister and I participated in a telehealth virtual visit with my father, a cancer patient, and his oncologist, Dr. Aby Philip. The sound and video quality was just like being in the same room with each other. The most powerful thing for me was getting information about my dad’s medical condition firsthand directly from his doctor. I live more than two and a half hours away from my dad so the convenience for me was terrific.”

 


 
Laura Lee
“I liked the convenience of my virtual visit for a follow-up with Nurse Practitioner Jen Burgos after starting a new blood pressure medication. I would definitely do this again, especially if I could do the appointment during my lunch hour from work, saving a trip to the clinic and time away from my job. I think it’s a positive service going forward to have health systems offering a way to limit exposure to infectious disease, especially during the flu season.”

 


 
Renee Irwin
“My virtual visit was excellent! I was able to download the app easily and did the 45-minute visit with Dr. Hughes on my cell phone. A thumbs up from me on the way Riverwood has handled this need to protect its patients from infectious disease by offering care to us at home. The caring staff makes me feel like family and that we’ll get through this together.”


 
David Chambers
“I’ve had two virtual visits with my doctor at Riverwood. The first one was for evaluation of some symptoms and then Dr. Krohn did a follow-up visit to see how I was doing. I’m not a computer whiz, but it was very easy to download the app sent to me via email with a link to click on. It was a real positive experience and I would use it again as it was very convenient.”