MyChart
Why MyChart?
– Schedule medical appointments.
– Request and view your medical records.
– Access lab results.
– Request medication refill requests.
– Communicate with your care team securely and online through medical messaging.
– View notes from your appointments.
– Complete pre-appointment related questionnaires online through the secure portal eCheck-in.
– View your billing account details.
– Pay your medical bills online.
– Receive patient wellness messages and alerts keeping you up-to-date.
For Technical Assistance
Call MyChart Support at 1-844-202-5316 | 7 days/week, 7 a.m. – 11 p.m.
Visit our website at https://mychart.ochin.org/RWHealth/
Once you’ve signed up you may access your account:
– Via MyChart link at the top of this page
– MyChart app on your smartphone
MyChart Support (Allina Read-Only Account): 1 (855) 551-6555 | Monday – Friday, 8 am – 8 pm
MyChart Documents and FAQ
If you want to schedule in your app and do not have an established provider, tap the three bars in the top left and then select “Schedule with a New Provider”
Yes, all current MyChart users will need to re-sign up
online at https://mychart.ochin.org/RWHealth/Signup, via
a text message you will receive upon scheduling an appointment, or in person at your appointment
– Log into your MyChart account.
– Click on the three bars in the upper left hand corner
– Scroll down to the sharing section and click “Link My Accounts.”
– Under the “Discover” tab, search for the other healthcare facilities you would like to link, select it, and then click the “Link Account” button.
MyChart is a secure means for patients to access parts of their health records through a web browser and cellphone apps. Allina and OCHIN are hosts of the health records system. By switching to OCHIN from Allina, Riverwood patients will receive enhanced services for an exceptional patient experience.
Open the MyChart app and select “Messages” to send a message to your provider. Select “Medical Advice” to ask your provider a question or “Customer Service” for questions about billing or your patient experience. You can expect a response within two days for both medical and customer service questions and you can reply with additional questions if needed.
Current MyChart users and Proxy users will need to re-sign up with the new EHR MyChart. You can find Proxy records on the MyChart page on the Riverwood website, patient access (registration) or nurse.
Contact MyChart Support at (944) 202-5316 for login assistance.
Previous MyChart patients will be able to see their old records in ‘Read Only’ version. For Allina support you may call 855-551-6555.
Patients can request a Virtual Visit through MyChart and MyChart Mobile. Camera and audio must be enabled, and the patient must download Zoom onto their desktop or mobile device. Zoom virtual visit hosting is secure, HIPAA compliant, and does not have access to personal health information or store any transmitted information. Patients can view MyChart using an internet browser or via smartphone, tablet or Smartwatch.
A provider’s office may assign questionnaires for you to fill out prior to a visit. If this happens, you will be sent a reminder six days prior to your visit, and if you have not submitted the questionnaire(s), you will receive another reminder two days before the visit. There are two places where you can find questionnaires to be completed before your visit:
1) If you have an upcoming appointment you will see the appointment on the Home Page. Click eCheck-In and you will be asked to complete the questionnaire(s) during this process. After you have confirmed your information during the eCheck-In process, you will be automatically prompted to complete any available questionnaires for your upcoming visit. You may also select “Your Menu” and click on the questionnaire link(s) to start or continue filling out the questionnaire(s).
In MyChart go to:
– Menu bar
– Scroll down to sharing hub under Sharing tab
– Click on your sharing choice
– Follow prompts