Our health and safety procedures during COVID-19.
Your health is essential.
In consideration of everyone’s health and safety, and to help prevent the spread of COVID-19, Riverwood screens all patients and visitors who arrive at our hospital and clinic entrances.
Everyone is asked about possible symptoms and their temperatures are checked.
- Those who have emergency or urgent care needs are screened at the main entrance of our Aitkin hospital and clinic facility.
- All other patients and visitors are screened at the Therapy Services entrance.
The main symptoms are fever, cough, and shortness of breath. Some patients have had other symptoms including muscle aches, headache, sore throat, or diarrhea. These symptoms may appear 2-14 days after exposure.
We have an adequate supply of personal protective equipment (PPE) to keep all patients and staff safe from exposure if a potential COVID-19 patient presents at any of our facilities. Those who provide direct patient care also wear PPE, such as gowns and face shields or safety eyewear, to eliminate exposure to airborne respiratory droplets.
All who come into Riverwood’s hospital and clinics are asked to wear masks—patients, visitors, and staff. Social Distancing signage in our lobbies, waiting rooms, and hallways indicates that everyone must maintain a six-foot distance from others.
Outpatients are tested via drive-up, without leaving their cars, after first making an appointment with the clinic (218-927-2157).
Testing for COVID-19 is also given to all patients who are hospitalized or who meet these specific criteria:
- Over 65 years of age
- Underlying health conditions
- Receiving dialysis
- Living in group settings, such as assisted living or long-term care facilities
- Workers in healthcare, EMT, or childcare
- The homeless
- Anyone with exposure to someone with a confirmed case of COVID-19 can also be tested
Patients who are diagnosed with COVID-19 are given specific discharge instructions on how to manage symptoms at home, how to isolate from other household members, how to maintain hand hygiene, and how to clean/sanitize high-touch surfaces (doorknobs, tabletops, toilets, bathroom fixtures, etc.).
For everyone’s safety, if you have symptoms that you feel may be consistent with COVID-19, or if you feel that you’ve been exposed to COVID-19, please call our helpline first, so we can best prepare for your potential visit.
Riverwood Healthcare’s Coronavirus Helpline is 1-844-428-1323. Helpline hours are Monday–Friday, 7:00 a.m. to 5:00 p.m.
If you’re experiencing symptoms after 5:00 p.m. or on the weekends, please call 1-218-927-2121. If you have symptoms that you feel require immediate medical attention, call 9-1-1.
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